Step 1: Create a Webhook
In order to integrate Evidence with Evidence, Evidence needs a “Webhook URL” to send the data to. Follow this article to learn how to create a webhook URL within Evidence to insert into Evidence.
Step 2: Connect to Evidence
Log into Evidence, hover over your name and click Settings.
Click Developer Hub.
Click Your apps.
Click New App.
- Name Your App
- Select the Workspace that you would like to trigger this webhook.
- Select Internal Integration
- Click Save.
Paste the Evidence Webhook URL you created in Step 1.
Select the Topic that you want to trigger the webhook. I suggest using ‘conversation.user.created‘.
Inside Evidence, find your Intercom Source and click “Listen“. Once a new conversation is started, Intercom will send a webhook to Evidence.
Once Evidence has received the test webhook, click this link to learn what to do with the Intercom webhook that Evidence received.