How to Integrate Evidence with Intercom

This article will walk you through how to Integrate Evidence by capturing events from Intercom to display as notifications on your site.

Step 1: Create a Webhook

In order to integrate with Evidence, Intercom needs a “Webhook URL” to send the data to. Follow this article to learn how to create a webhook URL within Evidence.

Step 2: Connect to Intercom

Log into Evidence, hover over your name and click Settings.

Profile >> Settings

Click Developers.


Click Developer Hub.

Developer Hub

Click Your apps.

Your Apps

Click New App.

New App.
  1. Name Your App
  2. Select the Workspace that you would like to trigger this webhook.
  3. Select Internal Integration
  4. Click Save.
Configure the app.

Click Webhooks.


Paste the Evidence Webhook URL you created in Step 1.

Paste Evidence URL.

Select the Topic that you want to trigger the webhook. I suggest using 'conversation.user.created'.


Click Save.


Inside Evidence, find your Intercom Source and click "Listen". Once a new conversation is started, Intercom will send a webhook to Evidence.


Once Evidence has received the test webhook, click this link to learn what to do with the Intercom webhook that Evidence received.

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