Intercom

Step 1: Create a Webhook

In order to integrate Evidence with Evidence, Evidence needs a “Webhook URL” to send the data to. Follow this article to learn how to create a webhook URL within Evidence to insert into Evidence.

Step 2: Connect to Evidence

Log into Evidence, hover over your name and click Settings.

Click Developers.

Click Developer Hub.

Click Your apps.

Click New App.

  1. Name Your App
  2. Select the Workspace that you would like to trigger this webhook.
  3. Select Internal Integration
  4. Click Save.

Click Webhooks.

Paste the Evidence Webhook URL you created in Step 1.

Select the Topic that you want to trigger the webhook. I suggest using 'conversation.user.created'.

Click Save.

Inside Evidence, find your Intercom Source and click "Listen". Once a new conversation is started, Intercom will send a webhook to Evidence.

Once Evidence has received the test webhook, click this link to learn what to do with the Intercom webhook that Evidence received.

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